Tag: customer success

Occasionally, I reflect on various stages of my career and wonder why I stayed in certain roles for as long as I did. However, when I think about my time at Rackspace, I feel a deep sense of gratitude for the knowledge I gained, the lessons I learned, and inspiration …

“I want the customer to feel like they've just won the CSM lottery.” Introduction I'm excited to share this blog series, which chronicles my experiences as both a Customer Success Manager (CSM) and a CSM Trainer. Through these posts, I hope to not only inspire others but also provide unique …

Going through some old notes I found this nugget of wisdom. "Although the idea is noble, if the execution is flawed, it leaves the customer's story about us crafted by our words and deeds, unfavorable." It's a good quote that basically says to do what you say you are going …

Cross-posted on the Rackspace Blog at http://blog.rackspace.com/whats-core-rackspace-core-values/ Back in April, when I learned Rackspace had ranked for the first time on Forbes’ annual America’s Best Employers list, I was pleasantly surprised. When I look at the list of companies included, it really is amazing to be in the same company …