Occasionally, I reflect on various stages of my career and wonder why I stayed in certain roles for as long as I did. However, when I think about my time at Rackspace, I feel a deep sense of gratitude for the knowledge I gained, the lessons I learned, and inspiration from the colleagues I worked with.

After working at Rackspace for 12 years and being let go, I wasn’t particularly surprised. I had seen the company go from public to private and public again. Leadership changed many times over. Despite these fluctuations, one thing stayed consistent: customers needed help. And that's what kept me going and helped me to focus.

Lorenzo Gomez III's book The Rack We Built¹ closely mirrors my own experiences at Rackspace. Like me, he was an account manager who was frequently on the phone with customers. I found that many of the core account manager principles he discusses in the book regarding customer calls, tickets, working with other Rackers mirrored my experince too.

I found this book after I had been let go. I recommend it to any former Rackers. Working at Rackspace was indeed a unique culture. One that I will not soon forget.